AI Design & Delivery
For AI driven customer service, Serata can help you unleash the power of ServiceNow AI services to drive innovation and optimise your business inputs to outcomes. We deliver AI-Powered business and customer service transformation consultancy services tailored to your state of readiness. Whether its conceptual planning, platform proof of concepts or implementations.
For AI design & delivery, we also consult on a wide range of AI tools applied with decades of experience in government digital transformation, content, data and program delivery. We help you embrace AI-driven innovation and achieve new levels of efficiency, productivity, and project delivery using the data and content you already have.
AI Strategy & Roadmap Development
Discover the untapped potential of AI within your organization with our comprehensive strategy and roadmap development. We assess your existing infrastructure, identify opportunities for AI implementation, and provide a clear plan to seamlessly integrate AI into your operations.
AI-Powered Process Automation
Supercharge your workflows and streamline processes with AI-powered automation. From customer service chatbots to advanced data analytics, our solutions reduce manual work, boost efficiency, and increase your bottom line.
Custom AI Solutions
We understand that every department, program or project is unique. Our team of experts collaborates closely with you to develop bespoke AI applications that cater to your specific needs, helping you drive innovation within the context of your sector and your outcomes. We understand that there is often more than one platform involved and that a pragmatic path can involve leveraging different platforms for different purposes. Our experience transcends platforms and includes OpenAI's state-of-the-art GPT-4 language model and / or Microsoft's extensive range of cognitive services, our team of experts is committed to delivering tailored AI solutions that drive meaningful results for different outcomes you need.
AI Business Integration & Knowledge Transfer
We can help you navigate the complexities of AI integration into business as usual, as our team ensures seamless onboarding and guides you through the entire process in a purposeful project approach with knowledge transfer and handover built into everything we do. We also offer training sessions, empowering your team to harness the full potential of AI-driven tools and services.
Ongoing Support & Maintenance
Our commitment to your success goes beyond the initial project implementation. We provide ongoing support and maintenance upon request with flexible procurement pathways, ensuring your AI systems remain optimised and up-to-date, so you can focus on your core business deliverables as required.