Serata supplies talent
for your organisation,
programs or projects
We provide the strategy,
talent and support to enable
your technology ambitions.
We share our thoughts in our blogs,
select a tag that interests you…
Our Information Technology Service Management (ITSM) team is a customer-centric unit applying the ITIL framework, the ADKAR change model, and user-centred design principles to optimise service delivery within your organisation.
Under the guidance of our Digital Strategy Team Lead, as a ServiceNow partner we help you to manage, maintain, and continuously improve your IT services, ensuring smooth operations and exceptional user satisfaction.
Key roles such as our Stakeholder Manager, ITIL ITSM Policy Writer, Creative Content Developer, Analytics and Reporting Specialist, and Process Modeller/Business Analyst ensure effective communication, policy alignment, engaging instructional materials, insightful reporting, and comprehensive business analysis to facilitate understanding, user engagement, and informed decision-making.
digital strategy
The transition to digital is complex, we provide personalised and nuanced Digital Strategy talent, working with you navigate the policy, program and delivery path to transformation. Keeping the end user at the centre of everything we do brings clarity of purpose and organisational endorsement for change. Wisdom is choosing the right lens, using a wide range of quantitative and qualitative evidence gathered via stakeholder engagement, web analytics, applications data and user feedback we deliver insight. We tailor advice on platforms, processes and customer services with the intent to uplift the user experience, customer journeys and the quality of the digital service offering.
enterprise business analysis
We support the identification, design and implementation of new capabilities, new processes to support transformation with experienced business analysis talent. Our Business Analysts support each opportunity across business case preparation, project planning, high level requirement identification and endorsement, and detailed requirement delivery for development and testing. Business Analysis is the engine room for a successful delivery of capability and change. Our analysts will ensure the right requirements are available for development at the right time.
content analysis,
strategy & design
Deep dive content analysis powered by AI Cognitive Services and supported by Subject Matter Experts. We review vast amounts of content with assurance and an immediate discovery capability based on thematic enquiry. Open AI / ChatGTP has changed the game, we can show you how to play it… and play it safe.
user experience
& service design
Transforming services to digital requires a crystal clear understanding of the service itself. Through interviews and focus groups, we capture the service intent, the outcomes required in applied platform methodology. We deliver user experience and service design that enable better experiences for staff and personnel, empowering them to achieve results
creative UX / UI design & digital publishing
Regardless of platforms, we deliver contextual creativity to suit the audience, environment and situational needs. Our approach to omni channel design methodology and delivery customised to your devices and platforms results in better outcomes with publishing governance and lifecycles for sustainable solution
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