Innovate Better. Faster. Together..
Choose Serata for Innovation
We know real innovation means facing resistance head-on—from gaps in information, a culture of silos or risk aversion, to dirty or disparate data. Our Innovation Practice doesn't just skim the surface, claiming quick wins, but explores and understands problems with you. We collaborate with you, to get to the root cause and support your experts to solve the problems, based on your priorities.
Collaboration is Key — We have learned, that to help organisations succeed, we need to engage across silo’s (not break them) at every level, and create psychological safety. We are experienced in both designing and supporting multi-disciplinary teams to share truths, raise ideas, test solutions, and learn quickly.
Strategy implemented with you — Every engagement uses the ISO 56000 innovation management standards as a guide, so the lessons learned the hard way are brought to your context, tried and tested approaches are used and the wheel is not reinvented, but used in your context.
Practical Tools & Training — Workshops, hackathons, and value stream mapping give your team hands-on experience, developing real skills that translate from the classroom to thier day job; supported all the way.
Transparent Process & Outcomes — We document every step, capture ROI and lessons, and ensure that value is reported and reinvested—so innovation becomes continuous, and culture of courage is imbedded.
Serata Innovation Approach
Our approach is informed by global best practice (ISO 56000) and the proven facts about innovation strategy:
Open Innovation: Every staff member can contribute, raise issues and ideas, and can work on the solutions in line with the organisations approved approach.
We start where you are: Across any existing structure and contract arrangements, We work with the tools and expertise that you have, regardless of the brands you work with or the organisational structure you have.
Ideas to Execution: We facilitate workshops and Tiger Teams that test and progress ideas from theory to practice, providing experienced guidance through every phase.
Alignment and Sponsorship: We start with honest problem definition, secure executive support, and ensure the right people are involved—so initiatives are championed and staff have time to work on them.
Some obvious facts
The best ideas come from cross-functional teams with context and support, not top down direction into individual organisational functions.
Setting up clear communication and comprehensive feedback leads to higher engagement.
What We Deliver
· Innovation Strategy Development
Define and communicate innovation prioritisation approach, risk appetite, time allocation and sponsorship roles.
Design workshops and coaching to uplift staff skills, with measurable staff time allocated to thinking creatively.
· Challenge Implementation
Launch all-staff innovation challenges: collect, validate, and progress ideas using the right tools at the right time.
Knowing where to pull on the Gordian knot. Knowing when to use a workshop vs a Tiger Team vs a Hackathon, when a conversation to get agreement is more valuable than a formal document or redesign a knowledge article instead of running a Hackathon (even though they sound cool). The right tool for the right job.
Leadership engagement: support, coaching, and running events to drive momentum and learning, while embedding collaboration culture.
· Lessons & Continuous Improvement
Summarise outcomes and recommendations, ensuring lessons are captured and used to reset strategy, culture, and capability
Empowering Organisations
Serata's team delivers strategy, talent, and support—tailored for government, service, and technical sectors. We enable clients to champion innovation, reduce friction, and grow capability organisation-wide.
With Serata, innovation is a culture, a practice and a pathway to outcomes that matter.
Unlock innovation with confidence, collaboration, and the right AI for public sector transformation. Serata empowers departments and agencies to overcome barriers and drive outcomes—using your existing AI tools and training programs, aligned with government standards and best practice.
Our Approach: Innovation in Action
Mitigating the Risk of Doing Nothing: Address culture, silos, risk aversion, staff engagement, and data siloing issues—practically and transparently—using tailored workshops, departmental context, and continuous coaching.
Collaboration at Scale: Our innovation programs bring together every voice and expert, fostering psychological safety to accelerate collaborative problem-solving, measured and guided by clear, written principles.
AI in Government: We guide teams to use and train with the AI tools already approved in their department, leveraging foundational courses like the APS “AI in government fundamentals” training module, and supporting role-specific upskilling in AI-enabled analytics, automation, and decision support.
Innovation Strategy & Challenge Design
Design and facilitate innovation strategies according to ISO 56000 with your context. Helping leaders structure time, prioritisation, and measurement for staff-driven and leadership supported outcomes.
Run an Innovation Challenge, designed to optimise staff engagement and minimise day to day delivery impact focused on the top priorities.
Support teams on real business problems, testing and refining the department’s approved AI tools and capturing meaningful ROI.
Help departments document and publish AI use examples, in line with the Australian Government’s AI Policy. Review and incorporate feedback for continued improvement and trust-building.
Training & Support
Deliver and integrate the Australian Government’s recommended AI onboarding and specialist modules for all staff, tracking completion, and adapting them for departmental context.
Coach leaders and staff to safely use AI for productivity, decision-making, and service design—bolstered by the APS Digital Transformation Agency’s AI technical standard and responsible use framework.
Custom workshops and learning sessions to embed long-term capability, while maintaining compliance with DTA guidance for any AI implementation.
Dependencies on Our Clients
Openness about blockers and risks, and commitment to transparent staff engagement.
Agreement on measurable staff time allocation for innovation and AI training activities.
Sponsorship from the lowest effective level, or the highest overarching executive for the problem statement components. This ensures that innovations are owned by those with the authority to drive adoption and allocate resources to the teams.
